“Creativity is a wild mind and a disciplined eye.” Intentionally or by default, aren’t testers doing this all the time? The interesting aspect of the world of software functional testing is that QA plays the role of the first customer. This is what makes testing a creative platform. Testing a product in terms of functionality and whether it is in accordance with the product manager’s requirement, gives it a technical outlook. Playing the role of the end user and coming up with scenarios from their perspective is what gives testing a creative streak. The current market is dominated by functional automation testing tools and therefore, testers may feel that their scope of work is limited. So, what can be done to change this? How can we add color and create more room for imagination in testing? Here are a few strategies:
Be Customer-CentricA tester should think like the customer and imagine all the possible ways in which a product could be used. The key here is to understand that the end users will not use a software the way testers do and hence it is essential to test it on simulators or emulators. Since the end users will be using real devices like mobile, laptop, desktop, etc., this should be considered while functional testing and making sure that the target audience can use the app on their chosen devices.
Approach Bug Detection DifferentlyThinking beyond the requirements can even work wonders during functional testing. By thinking out of the box, the tester can push questions to the product manager that might not have previously been considered. This works like a knowledge update about various aspects from the business point-of-view and allows the tester to shed light on what it takes to create a well-performing/functioning software.
Focus on ResearchA tester must think about the problems he might face while functional testing even before he starts the process. Testers must also research the challenges others have faced while using a similar application. This research should focus on both the tester's issues and the customer's problems. Apart from using the right functional automation testing tools for the process of testing, conducting better research will give the tester the required knowledge to ascertain if any feature is missed in the app during its development.
Take an Interest in the Small DetailsBy focusing on the tiny details, a tester can detect even the latent bugs which have previously gone unnoticed. A tester must sincerely observe what is going on in the software and make a note of both the good and bad aspects. While functional testing, testers must use their imagination and conduct testing in a way that leaves no scope for any loophole in the functionality and performance of the app when it reaches the end users.
Think Beyond the WorkflowTesters usually work in the same flow and tend to focus on a positive testing scenario. However, the end user might not use the software in the same way as testers are expecting them to. For example, a tester will test the app from a positive scenario like signing in for instance. While testing, a valid username, and a valid password are entered, and it'll generate a positive outcome. This might make the tester believe that the app is working fine. However, from a creative perspective, a tester should think of every possible aspect of using the app. The app should also be tested by using a valid username and an invalid password or a wrong username but the right password. Through this sort of creative testing, the tester can conduct thorough and error-free testing.
In short, while functional testing an application, a tester’s creativity must not be restricted to a particular scenario. We’ve seen how functional automation testing tools have taken over today’s market, soon enough artificial intelligence will take over and occupy jobs as well. In such a case creativity will be the only savior as it's the one area that AI cannot touch. So, being creative while testing not only safeguards the future of testers but also saves time, effort and money.